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Program activation problems PDF Print E-mail

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If you run ASPAN and you get a message such as: 'You need a primary HardLock key in order to run Aspan for the first time', this means you are trying to run ASPAN with a secondary (additional) hardlock key before having activated it.

The secondary hardlock has a (A) printed in its label following the serial number.

You need to act as follows:

- Unplug the secondary (additional) Hardlock key
- Insert the primary HardLock Key.
- Run ASPAN.
- Exit ASPAN.
- Unplug the primary Hardlock key
- Insert the secondary (additional) HardLock Key.
- Run ASPAN.

Before plugging or unplugging a hardlock key switch off the computer, to avoid damage to the key.

NOTE: You can not have more than ONE ASPAN installed in the same computer if you are using a Secondary Key.

 
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